Return & Refund Policy

Bomber Jacket Maker

This return and refund policy outlines the process and conditions under which customers can return products purchased from Bomber Jacket Maker. This policy is designed to ensure a fair and transparent process for both the company and our valued customers.

Eligibility for Return

Damaged or incorrect product: Customers are eligible to return any Bomber Jacket Maker product if the product is either received damaged or the wrong item has been sent.

Full price items: Returns will only be accepted for items that were purchased at full price. Any item bought on sale or using a discount coupon is not eligible for return and refund.

Restocking Fee

Fee: In the case of a return, Bomber Jacket Maker will incur a restocking fee. This fee will be equivalent to 30% of the product’s cost.

Mode of payment: The restocking fee will be deducted from the total refund amount owed to the customer.

Return Process

Initiation: To initiate a return, customers should contact Bomber Jacket Maker customer service team within 15 days of receiving the product.

Approval: Upon approval, customers will be provided with a return shipping label and instructions.

Condition of returned product: The product must be returned in its original condition, with all tags and packaging intact.

Refund Process

Inspection: Upon receiving the returned product, Bomber Jacket Maker will inspect it to confirm its condition.

Processing time: If the return is approved, the refund will be processed within 15 business days.

Refund method: Refunds will be issued to the original method of payment unless otherwise specified.

Exceptions

Sale items: Items marked as “SALE” cannot be returned or refunded.

Customized products are final and cannot be returned or refunded unless the item is received damaged or the customization does not match the specified instructions communicated by the customer.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact our customer service team at support@bomberjacket.com.

Policy Amendments

Bomber Jacket Maker reserves the right to amend this policy at any time. All amendments will be posted on our website and will take effect immediately.